Cancellation, Returns and Refunds

Cancelling an order

If you need to cancel an order you need to inform us quickly to avoid charges for any work that has already been done.

Any costs incurred for work already carried out up to the date of written cancellation will be charged for and deducted before any refunds are made.

Returning an order

We hope that you’ll be delighted with your cards but if there is a problem we reserve the right to rectify defective work by reprinting and this shall not be liable to refund.

If we agree that the products are not of satisfactory quality, or do not materially conform with your instructions or artwork, we may choose either:

  • to reprint the work; or
  • to provide you with a full refund (or a refund in regard to that part of the work which is defective).

If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

Requesting a refund

Where you wish to make a claim of defective work, you must on our request return the defective products to us.

If we agree that the products are not of satisfactory quality, we will refund the cost of returning the products (at the standard postal return rate).

Any claims for damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

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